Boarding Pass & Guest Journey
76 articles
What is the Guest Journey all about?
How to use the Guest Journey Editor
How to have a custom Boarding Pass link with your company's domain
Why is the access code missing from the Boarding Pass?
How to release check-in instructions earlier
Guest Verification Overview
How to speed up the guest verification process
What is guest verification?
How to set up guest verification
How does guest verification work?
Create Verification Settings from Scratch
Verification and Guarantee Partners
Keep the original guest name from your PMS
Show upsells before verification to increase upsell conversion
Truvi (Superhog) Claims - Best Practices
How to set up your Chekin account with Enso Connect
How to include taxes in your upsells
How to create an upsell for a group but exclude some listings
How to create different options for early check-in and late check-out
Adjusting guest check-in time for early access
Upsells Overview
How to manually approve upsells
How can I rearrange the order of my upsells?
What is a vacation rental upsell?
How do upsells work?
How to create an upsell
Enso Experiences
Enso Tranport (Beta)
Check-in Instructions Overview
How to add a video in your check-in or check-out instructions
How do check-in instructions work?
Adding Translated Check-in and Check-out Instructions
How to resolve problems with access codes
How to set up check-in instructions
Checklist when deleting or disabling a listing in Enso Connect
What is an automated message?
How to set up automated messages
How OTA messaging works
What is a review reminder?
How to set up review reminders
Guesty, Lodgify and Hostaway OTA Messaging Support
Encourage guests to complete the check-in process with a reminder step to click "I’m In"
Understanding Enso Connect Conditions and Triggers
Guest messaging templates for approvals, verifications & upsells
Adding translated auto-messages
The best way to setup post-stay messages
How to create and send canned responses
How to follow up with guests who have not completed their verification
How to manage automessages for Owner bookings
How can I set up a webhook?