Enso Connect

What is the Guest Journey?

Customize your Boarding Pass link!

Boarding Pass & Guest Journey

Collect IDs, signed rental agreements, contact details and more.

Understand guest verification

How to set up Guest Verification

Which ones we offer, how they work, and where to enable them

Verification partners: Truvi (Superhog), Autohost and Chekin

Truvi (Superhog) Claims - Best Practices

Connecting your Chekin account

Prevent guest name changes during verification

How to release check-in instructions earlier

Show upsells before verification to increase upsell conversion

Multi-Guest Verification

Delete Guest Data (GDPR Compliance)

Guest Verification

Create and manage fees

How to create a fee

Examples of common fees

Learn how to protect your property and streamline your guest experience with the right setup for safety deposits, damage waivers, and 3D Secure payments.

Protecting Your Property: Safety Deposits & Damage Waivers

A Step-by-Step Guide to Generating Additional Revenue With Protection Tools

Setting Up Damage Waivers in Enso

Fees

Boost guest experience with upsells

How to create an upsell

How to rearrange the order of upsells

You can use listing tags to create specific upsells that only apply to certain listings, even within listing groups!

Creating group upsells and excluding specific listings

Offering options for early check-in and late check-out upsells

How to manually approve upsells

How to include taxes in your upsells

Enable guests to discover and book local experiences directly from their Boarding Pass—and earn a commission when they do.

Enso Experiences

Introducing Enso Transport and understanding how it works.

Enso Transport

Step by step guide to activating gap nights in your account

How to automatically upsell gap nights in Enso Connect

A Step‑by‑Step Guide to generating Additional Revenue with Early check-in & Late check-out

Setting Up Early CHeck-in & Late Check-out in Enso

Upsells

Collaborate with affiliate local services

Customize the Local Services section on your Boarding Pass by linking to partner sites via your affiliate links.

How to set up local services

Local Services

Include step-by-step guides to access your property

Set up your check-in instructions

How to create check-in instructions

How to add a video in your check-in instructions

Adding translated check-in instructions

Check-in Instructions

Provide Wi-fi details to your guests

How to add Wi-Fi to your listings

Wi-Fi

Share recommendations for your guest's stay

Create and share digital guidebooks

How to create and set up a Guidebook

Guidebook fields explained

Learn how to create and customize Places Guidebooks using the EnsoAI Guidebook Wizard to showcase neighbourhood attractions around your property.

How to create a "Places Guidebook"

How to add a video in your Guidebooks

Guidebooks

Set up your check-out instructions

How to create check-out instructions

How to add a video in your check-out instructions

Adding translated check-out instructions

Check-out Instructions

What is an automated message?

How to set up automated messages

How OTA messaging works

What is a review reminder?

How to set up review reminders

OTA Messaging Support for Guesty, Lodgify, Hostaway, Hostfully & Avantio

Encourage guests to complete the check-in process with a reminder step to click "I’m In"

Understanding Enso Connect Conditions and Triggers

Guest messaging templates for approvals, verifications & upsells

Adding translated auto-messages

The best way to setup post-stay messages

How to follow up with guests who have not completed their verification

How to manage automessages for Owner bookings

Learn more about sending guest information via a webhook

How can I set up a webhook?

Booking Confirmation: common mistakes and how to avoid them

Automated Messages

How to preview a Boarding Pass

Go Live!

How to create a static Boarding Pass

Preview the Guest Journey and go live!

Website

Platform

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