Boarding Pass & Guest Journey
63 articles
- Understand guest verification
- How to set up Guest Verification
- Verification partners: Truvi (Superhog), Autohost and Chekin
- Truvi (Superhog) Claims - Best Practices
- Connecting your Chekin account
- Prevent guest name changes during verification
- How to release check-in instructions earlier
- Show upsells before verification to increase upsell conversion
- Multi-Guest Verification
- Delete Guest Data (GDPR Compliance)
- Boost guest experience with upsells
- How to create an upsell
- How to rearrange the order of upsells
- Creating group upsells and excluding specific listings
- Offering options for early check-in and late check-out upsells
- How to manually approve upsells
- How to include taxes in your upsells
- Enso Experiences
- Enso Transport
- How to automatically upsell gap nights in Enso Connect
- Setting Up Early CHeck-in & Late Check-out in Enso
- What is an automated message?
- How to set up automated messages
- How OTA messaging works
- What is a review reminder?
- How to set up review reminders
- OTA Messaging Support for Guesty, Lodgify, Hostaway, Hostfully & Avantio
- Encourage guests to complete the check-in process with a reminder step to click "I’m In"
- Understanding Enso Connect Conditions and Triggers
- Guest messaging templates for approvals, verifications & upsells
- Adding translated auto-messages
- The best way to setup post-stay messages
- How to follow up with guests who have not completed their verification
- How to manage automessages for Owner bookings
- How can I set up a webhook?
- Booking Confirmation: common mistakes and how to avoid them