Boarding Pass & Guest Journey
61 articles
What is the Guest Journey?
Customize your Boarding Pass link!
Understand guest verification
How to set up Guest Verification
Verification partners: Truvi (Superhog), Autohost and Chekin
Truvi (Superhog) Claims - Best Practices
Connecting your Chekin account
Prevent guest name changes during verification
How to release check-in instructions earlier
Show upsells before verification to increase upsell conversion
Multi-Guest Verification
Delete Guest Data (GDPR Compliance)
Boost guest experience with upsells
How to create an upsell
How to rearrange the order of upsells
Creating group upsells and excluding specific listings
Offering options for early check-in and late check-out upsells
How to manually approve upsells
How to include taxes in your upsells
Enso Experiences
Enso Transport
What is an automated message?
How to set up automated messages
How OTA messaging works
What is a review reminder?
How to set up review reminders
Guesty, Lodgify and Hostaway OTA Messaging Support
Encourage guests to complete the check-in process with a reminder step to click "I’m In"
Understanding Enso Connect Conditions and Triggers
Guest messaging templates for approvals, verifications & upsells
Adding translated auto-messages
The best way to setup post-stay messages
How to create and send canned responses
How to follow up with guests who have not completed their verification
How to manage automessages for Owner bookings
How can I set up a webhook?
Booking Confirmation: common mistakes and how to avoid them