What are check-in instructions?
Check-in instructions guide guests through entering your property. They appear directly in the boarding pass, not as a separate message.
They can include:
Step-by-step directions with photos or videos
Smart lock codes (auto-filled if you’ve integrated your lock system)
Conditions to show specific steps only when needed
The goal: make the guest’s arrival seamless and self-explanatory.
How to set up check-in instructions
You can set them up either from the Guest Journey Editor (for listing groups) or directly from a Listing (for individual properties). Learn more about this here.
Best practices
✅ Add a clear photo or video for every step
✅ Use simple, actionable language
✅ Use conditions to customize for different guests or booking types
✅ Integrate your smart lock so codes show automatically in the right step
✅ Keep the flow consistent with your check-out instructions