Enabling and Disabling Enso Experiences
Go to the Guest Journey Editor.
Under Upsells, toggle EnsoExperiences to ON to activate (or OFF to deactivate).
This is a global setting—when turned on, it will appear for all guests on every Boarding Pass.
How Guests See It
Once enabled, guests will see a personalized EnsoExperiences section on their Boarding Pass. The suggested experiences are tailored based on the listing’s address.
What Happens After a Purchase
Guests receive a voucher link right in their Boarding Pass, directing them to full details and access instructions.
Suppliers may contact the guest—via the email or phone number they provided—about logistics like pick-up, weather updates, sold-out status, or travel details.
For questions, cancellations, or rescheduling, guests get 24/7 supplier support, including email and phone contact details right in the Boarding Pass.
Here is the contact information for support and injuries:
Email: [email protected]
Toll-free help line: +1-866-648-5873
International help line: +1 (702) 648-5873
Earnings & Payouts
Commission: You earn 2.5%–6% of gross revenue on each experience purchased. Enso Connect
Payment Schedule: Payouts are sent monthly via Stripe. Enso Connect
Reporting: All sales appear in your Enso Dashboard for easy tracking.
Legal & Guest Terms
Guests must agree to the supplier’s Terms of Service during checkout. An example of a linked supplier TOS is available via Viator’s terms page: https://www.viator.com/support/termsAndConditions