You can choose whether or not to send the standard guest automessages to an owner-booked reservation using Enso Connect conditions.
Generally, you should create a unique owner journey that is only provided to owners. You can use the following condition to prevent owners from receiving automessages until that owner journey is finished.
Prerequisite
It is necessary to identify the owner's booking as such.
To ensure that future reservations are handled similarly, the contact can be kept as an owner contact.
What you need to do
Click the button to choose "Owner" from the drop-down menu in the booking panel.
This will immediately hide the listing details linked to this reservation, indicating that it has been recognized as an owner reservation.
Add a condition in your automated messages to exclude owners: if guest type does not contain Owner.
This will guarantee that only if the guest type is not an owner will the current automessage be sent. You must do this to all of your current automessages.
When designing the automessage for "Owners", you might apply the same logic; however, this time, you would want the opposite condition—if the guest type is one of Owner.
Alternative
Some PMSs send the owner information as a custom field. This then can be used in your conditions to achieve the same.
This information can be found within the Booking Fields and might be labeled differently per PMS but if your bookings show these fields, then these may be used in your conditions as well. In this example, the condition would be if booking type name is OWN to target messages for owners or if booking type name is not OWN to exclude owners from messages.


