This applies to all users that are NOT using Guesty, Hostaway and Lodgify.
OTA messaging applies to Homeaway/VRBO/Booking.com. Airbnb stays as a separate messaging option and needs to be setup separately. In order for OTA messages to be sent successfully, there are a couple of things that need to be present:
Guest's OTA email: this typically ends with the OTA's domain (@booking.com/@vrbo.com) and are temporary emails generated for the guests.
Create automated messages to be sent via OTA:
The corresponding OTA messaging option will appear at the bottom of the chat thread when there's an available OTA email for the guest.
NOTE:
If the guest does not update the email to their personal email and both OTA and email automessages are set up, this will send two notifications to the guest, as both automessages will be sent to the OTA email address.
An explicit OTA message needs to be set up in the automessages in order to send the message successfully via the available OTA messaging channel.
If you are using Guesty, Lodgify or HostAway, please refer to this article as well.