You can create your own custom fee—charging guests for a tourist tax, utility fee, cancellation fee, or anything that makes sense for your business.
Step 1: Click on Add Fee
Step 2: Select your Option
Create from Scratch—to create a custom fee that is not a safety deposit or damage waiver.
Copy Existing—to copy from an existing fee in this group or a different one.
Create from template—to use one of our templates set up for fees.
Step 3: Connected Listings
Select whether this fee applies to all of your listings, this group of listings, or specific listings within this group.
Step 4: Conditions
Apply a condition to when this fee should or should not appear. This is especially helpful for automating edge cases.
💡 Here are a few examples:
Guest Tags
If you manually tag a guest, then show this fee. This should be done before the check-in process. An example can be: “If guest tag is not VIP” then have this fee. This means that if you tag VIP on the guest, they will skip this particular fee. You can also skip fees by doing so in the guest profile in your Unified Inbox, by clicking on Fees, and clicking skip.
Booking Lead Time
Create a fee only if the guest books within a specific time frame from the check-in date. This is especially helpful for last-minute reservations. Select field: “If Booking Lead time”, then Comparison: “is greater than”, “is less than”, then select the time frame value: 0-999, then select the unit type “minute”, “hours”, “days”.
💡 Example: “If booking Lead time is less than 4 days” translates to “If the guest books within less than 4 days".
Booking Channel
Create a fee only if the guest books on a specific channel. Select field: “If Booking Channel”, then Comparison: “is” or “is not”, then select Channel: “Airbnb”, “VRBO”…
Step 6: Description & Content
Make sure to Name your upsell and add a description about what this fee is all about. You can include images, videos, text, and any other content that you see fit!
Step 7: Fee Options
Select the Guest Price for the fee and the Unit type.
Unit types include:
Flat fee - direct amount
Per night—based on the number of nights in the booking
Per child—based on the number of children in the booking
Per child per night—based on the number of children and nights in the booking
Per adult—based on the number of adults in the booking
Per adult per night—based on the number of adults and nights in the booking
Per person—based on the number of persons (children+adults) in the booking
Per person per night—based on the number of persons (children+adults) and nights in the booking
Per pet - based on the number of pets (if this a pet fee) in the booking
Per pet per night - based on the number of pets (if this a pet fee) and nights in the booking
View your Payout Breakdown - Enso Connect does not charge a fee for fees. You will receive the full amount in your Stripe account, and Stripe will deduct its fee.
Step 8: Click Save
You’ve now created a fee for your guests!