Although you got a booking confirmation, the booking confirmation auto-message was not sent for some reason!
Here are some of the common configuration mistakes and some tips for avoiding them.
Disabled Listing
The listing needs to be live for an auto-message to be sent to a guest.
To verify this, navigate to the listing and look at the toggle that indicates the listing status in the upper or middle portion of the screen.
No Listing Group Assigned
Typically, guest auto-messages are set up at the listing group level. If the listing is not a part of any listing group; then no auto-message would be sent out. This implies that the above-mentioned auto-message will only be present in listings that belong to a specific group. As a result, listings that are not affiliated with any groups are unable to receive any auto-messages. You can add the listing to a listing group to steer clear of this.
Here is how you can do that.
Auto-message Is Disabled
Individual auto-messages have the option to be disabled, so there's a potential the message toggle has been disabled; in the example above, the toggle for the booking confirmation auto-message is off. You can double check this by going to the listing and selecting the ‘Automated Messages’ tab to verify it. Make sure the toggle is green and set to ‘ON’.
Conditions Unfulfilled
By default, booking confirmation messages are sent as soon as we receive the confirmation from your PMS. Therefore, adding the “when guest booking is confirmed” condition is unnecessary.