When check-in instructions are released is controlled by your Guest Verification settings. Many hosts hold them back until close to check-in, in order to encourage guests to purchase early check-in upsells if they would like to arrive early. However, you may want to release your check-in instructions earlier, either for a specific guest, or for all of your guests!
1. Go to Content > Guest Verification, and open the Verification Settings of the listing group that you would like to change the check-in instruction release time for. If the group has no setting yet, add a new verification setting for it.
2. Scroll down to Permissions, then make sure Hide check-in directions until specific time is toggled on. Below that, you can select how long before check-in time that check-in directions will be released. Then, click Save.
Now, you can change the time that check-in instructions are released for a listing group permanently. Even with this set up, there may be some cases when you want to release check-in instructions earlier for a specific guest. Here’s how!
1. Go to the Messages tab in Enso, and select the guest that you would like to release check-in instructions earlier for from the list.
2. Click the icon in the top right corner to open the booking panel.
3. Click on the arrow to see all the details of their boarding pass.
4. Select the three dots beside Check In, and click on Release.
Now you have released the check-in instructions early for that specific guest and booking!
Choosing how instructions are released
Time-based release: Hide check-in directions until specific time (under Permissions) holds the instructions until the time you set before the booking's check-in time. Hide check-out directions until specific time does the same for checkout.
Release after verification: guests only see check-in instructions and access codes once they are verified (for example after ID checks and a security deposit). This is often more reliable than adding time-based Visibility Conditions to a step, which can make steps disappear after check-in time.
Manual release: turn on Manually approve guests to view check-in directions if a team member should approve each guest first. The guest is then released when you click Approve in the Inbox.
Release after payment: Hide check-in directions until booking is Paid hides check-in steps until the booking is paid. It does not hide access codes. This only applies to non-Airbnb bookings. Unpaid guests see "Payment is still outstanding" and are asked to contact you. Check-in unlocks the next time they open the Boarding Pass after payment.
You can share everything except the door code ahead of time: guidebooks and upsells can show before verification by turning on Show guidebook and upsells before verification, while access codes stay hidden until the guest is verified.
If several guests do not receive their check-in details, check that the listing has check-in steps and that they are Live. If a checkout button appears too early, make sure your checkout steps and your verification settings do not conflict.