Enso Connect

Listings

Getting Started

What is a listing group?

How to set up a listing group

Deleting a Listing Group - Step-by-Step Guide

About Listing Groups

What is the Guest Journey all about?

How to create a guest journey using Enso Connect's guest journey editor.

How to use the Guest Journey Editor

Manage Your Guest Journey and Build Your Boarding Pass

What is guest verification?

How does guest verification work?

How to set up guest verification

How do I download the signed agreement and verification documents?

What should I do when Autohost needs me to verify a guest?

About Guest Verification

How do fees work?

How to create a fee

Examples of fees

Optimizing Damage Waivers and Safety Deposits for Your Vacation Rental

About Fees

What is a vacation rental upsell?

How do upsells work?

How to create an upsell

Maximize upsell conversion - popcorn pricing

Show upsells before verification to increase upsell conversion

Stripe account for each listing group

Learn how to enable EnsoExperiences in the Guest Journey Editor and understand how it works for your guests.

EnsoExperiences

Introducing Enso Transport and understanding how it works.

Enso Tranport (Beta)

About Upsells

What is a local service?

How do local services work?

How to set up local services

Example of local services

About Local Services

How do check-in instructions work?

How to set up check-in instructions

Adding Translated Check-in and Check-out Instructions

How to add a video in your check-in or check-out instructions

About Check-In Instructions

Where does the Wi-Fi appear?

How to add Wi-Fi to your listings

Add wifi to your properties in the boarding pass. Learn more below on how to do this.

About Wifi

What is a guidebook?

How do guidebooks work?

How to set up a guidebook

Learn how to create and customize Places Guidebooks using the EnsoAI Guidebook Wizard to showcase neighbourhood attractions around your property.

How to create a "places guidebook"?

Learn how to create and customize Guidebooks in Enso Connect to provide essential property information for your guests.

Guidebook Builder

How to add a video in your Guidebooks

About Guidebooks

How do checkout instructions work?

How to set up checkout instructions?

About Checkout Instructions

What is an automated message?

How to set up automated messages

How OTA messaging works

How to setup Sending and Receiving email in Enso

Hostaway OTA Messaging Support

About Automated Messages

What is a review reminder?

How to set review reminders up

How to get more great reviews

About Review Reminders

How can I preview the Boarding Pass?

“How can I go through the experience I’ve setup?” - preview boarding pass

How to have a custom Boarding Pass link with your company's domain

Preview the Guest Journey and GO LIVE!

Encourage guests to complete the check-in process with a reminder step to click “I’m In”

Notify your guests when you receive and confirm their upsell request

Understanding Enso Connect Conditions and Triggers

Checklist when deleting or disabling a listing in Enso Connect

Best Practices

Adjusting guest check-in time for early access

How to rearrange the order of your upsells?

How do I update the main picture in the Boarding Pass?

Website

Platform

Find answers and get help from Intercom Support and Community Experts

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