Enso Connect

Listings

Listing Groups

Collect IDs, signed rental agreements, contact details and more.

Guest Verification

Fees

Upsells

Local Services

Include step-by-step guides to access your property

Check-in Instructions

Wi-Fi

Share recommendations for your guest's stay

Guidebooks

Check-out Instructions

Manage your listing's information and general details

Listing Information

Listings Overview

Getting Started

What is a listing group?

How to create a listing group

How to delete a listing group

About Listing Groups

What is the Guest Journey all about?

How to create a guest journey using Enso Connect's guest journey editor.

How to use the Guest Journey Editor

Manage Your Guest Journey and Build Your Boarding Pass

What is guest verification?

How does guest verification work?

How to set up guest verification

How do I download the signed agreement and verification documents?

Create Verification Settings from Scratch

About Guest Verification

How do fees work?

How to create a fee

Examples of fees

Optimizing Damage Waivers and Safety Deposits for Your Vacation Rental

About Fees

What is a vacation rental upsell?

How do upsells work?

How to create an upsell

Learn how to enable EnsoExperiences in the Guest Journey Editor and understand how it works for your guests.

EnsoExperiences

Introducing Enso Transport and understanding how it works.

Enso Tranport (Beta)

About Upsells

What is a Local Service?

How do local services work?

How to set up local services

Example of local services

About Local Services

How do check-in instructions work?

How to set up check-in instructions

About Check-In Instructions

Where does the Wi-Fi appear?

How to add Wi-Fi to your listings

Add wifi to your properties in the boarding pass. Learn more below on how to do this.

About Wifi

What is a guidebook?

How do guidebooks work?

How to set up a guidebook

Learn how to create and customize Places Guidebooks using the EnsoAI Guidebook Wizard to showcase neighbourhood attractions around your property.

How to create a "places guidebook"?

Learn how to create and customize Guidebooks in Enso Connect to provide essential property information for your guests.

Guidebook Builder

How to add a video in your Guidebooks

About Guidebooks

How do checkout instructions work?

How to set up checkout instructions?

About Check-out Instructions

What is an automated message?

How to set up automated messages

How OTA messaging works

Guesty, Lodgify and Hostaway OTA Messaging Support

About Automated Messages

What is a review reminder?

How to set up review reminders

How to get more great reviews

About Review Reminders

How can I preview the Boarding Pass or guest journey I’ve setup?

How to have a custom Boarding Pass link with your company's domain

Preview the Guest Journey and GO LIVE!

Encourage guests to complete the check-in process with a reminder step to click "I’m In"

Understanding Enso Connect Conditions and Triggers

Checklist when deleting or disabling a listing in Enso Connect

Keep the original guest name from your PMS

Truvi (Superhog) Claims - best practices

Show upsells before verification to increase upsell conversion

About Enso AI Knowledgebase

How to follow up with guests who have not completed their verification

Guest messaging templates for approvals, verifications & upsells

How to manually approve upsells

Best practices for safety deposits and 3DS

Adding translated auto-messages

How to create and send canned responses

The best way to setup post-stay messages

How to speed up the guest verification process

Adding Translated Check-in and Check-out Instructions

Best Practices

Adjusting guest check-in time for early access

How can I rearrange the order of my upsells?

How do I update the main picture in the Boarding Pass?

You can use listing tags to create specific upsells that only apply to certain listings, even within listing groups!

How to create an upsell for a group but exclude some listings

How to create different options for early check-in and late check-out

How to change currencies

How to release check-in instructions earlier

Learn more about sending guest information via a webhook

Sending Information in Enso to an Outside Source

How to include taxes in your upsells

How to resolve problems with access codes

How to pair an Airbnb listing in Enso

How to set up your Chekin account with Enso Connect

How to add a video in your check-in or check-out instructions

What should I do when Autohost needs me to verify a guest?

Troubleshooting & Support

Website

Platform

Find answers and get help from Intercom Support and Community Experts

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