One of Enso Connect's most well-liked features is its unified inbox, which streamlines guest communication in one location.
Here are some standard solutions for any problems you may have observed.
Symptom | Cause | Solution |
No option to send an Airbnb message | The Enso Connect message thread cannot be matched with the correct Airbnb message thread since the Enso listing is not paired with the correct Airbnb listing. | Make sure the listings are properly paired.
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The email/SMS automated message did not send | No email address/phone number found in the booking | Ensure that the booking in Enso Connect contains the guest's email address/phone number. |
VRBO/booking.com message did not send | No proxy email in Enso Connect | Sending the OTA message through VRBO and Booking.com requires proxy emails. While some PMS do not reveal this proxy email to us, others do.
By checking the guest booking panel and making sure the proxy email is present in the email section, you can verify this.
Know more about OTA messaging. |
An automessage did not send to the guest | Conditions are not met | All of the booking's automated messages are scheduled, but before they are sent out, we perform a condition validation.
All of the conditions must be met in order for the message to be sent. The automessage will not be sent if any of the conditions are not met. |
SMS failed to send to a guest from another country | Country is not supported by Twilio (SMS provider) | There are certain countries that Twilio does not support; therefore, SMS automessages will not be sent to these countries. |