You can download the signed agreement with the verification documents submitted by the guest straight from your Enso console by clicking the "Download proof of verification" on the guest's booking panel, as shown below:
NOTE
You can download the report for any booking. The cover page shows the guest's status (Verified, Revoked or Unverified).
The report opens with a cover page summarizing the guest, booking and completed steps, then the ID, signed agreement and full message history. Downloading again creates a fresh PDF.
A new window will pop up to display the agreement and the submitted documents. Ensure that your browser allows pop-ups to view it correctly.
You can also set up an auto-message to email the report to specific email addresses.
Useful tips
If you need a downloadable version of the Autohost verification report, please reach out to us via chat or email support at [email protected].
If you have selected Autohost as your verification service, you can view more information regarding the verification by clicking the 'See Autohost details' button within the guest booking panel > Custom fields, as shown here:
If you have selected Truvi as your automated verification service, you can view more information regarding the verification in the custom fields. However, if you need additional information regarding their verification, please reach out to us via chat or email support at [email protected].
Using the report for chargebacks
Chargeback disputes are handled through Stripe, and the guest's bank makes the final decision. Download the proof of verification and the signed agreement and submit them as evidence in Stripe.