You can download the signed agreement with the verification documents submitted by the guest straight from your Enso console by clicking the "Download proof of verification" on the guest's booking panel, as shown below:
NOTE
You can download the report for any booking. The cover page shows the guest's status (Verified, Revoked or Unverified).
The report opens with a cover page summarizing the guest, the booking (dates, channel, listing and address) and each verification step completed, with its timestamp. It then includes these sections:
Guest details: name, email, phone number and language.
ID & documents: the ID front, ID back and selfie, with when they were submitted, the device, IP address and location.
Signed agreement: the full Terms & Conditions as presented to the guest, their signature, and when, from which device and from which IP address they signed.
Message history: the complete conversation between the guest, your team and EnsoAI, oldest first.
Booking fields: your custom registration questions and the guest's responses.
Data privacy & confidentiality: how the personal information in the report is collected, protected and shared.
All timestamps are in UTC. Downloading again creates a fresh PDF.
A new window will pop up to display the agreement and the submitted documents. Ensure that your browser allows pop-ups to view it correctly.
You can also set up an auto-message to email the report to specific email addresses.
Useful tips
If you need a downloadable version of the Autohost verification report, please reach out to us via chat or email support at [email protected].
If you have selected Autohost as your verification service, you can view more information regarding the verification by clicking the 'See Autohost details' button within the guest booking panel > Custom fields, as shown here:
If you have selected Truvi as your automated verification service, you can view more information regarding the verification in the custom fields. However, if you need additional information regarding their verification, please reach out to us via chat or email support at [email protected].
Using the report for chargebacks
Chargeback disputes are handled through Stripe, and the guest's bank makes the final decision. Download the proof of verification and submit it as evidence in Stripe. It includes the signed agreement, the guest's ID and the full message history, with the date, device and IP address of each submission.