Why is proof of verification important in the hospitality industry?
The hospitality industry often deals with chargeback issues, where guests claim they didn’t stay at a property or revoke payments through their credit card. For property managers, this is both tedious and frustrating—especially when dealing with fraudulent bookings while trying to provide great service.
What should you do when a chargeback has already happened?
While there are various fraud prevention tools—like collecting IDs, checking IP addresses, and reviewing past guest behaviour—this scenario focuses on when a chargeback has already occurred. In that case, you need to compile evidence to prove that the stay and payment were valid.
Q: How does Enso Connect help you generate this evidence?
When a guest completes their boarding pass in Enso Connect (i.e., provides ID, signs agreements, pays fees, etc.), you can click on the three dots in their profile. One of the options is to download proof of verification—a report that includes:
The signed agreement
IP address, city, region, latitude/longitude
Device information
Uploaded ID documents
Any additional relevant data
This report simplifies the process of fighting chargebacks—you just click to download and submit it as evidence.
What about verifying guests on platforms like Airbnb?
Collecting IDs can be tricky on Airbnb. Guests are often discouraged from going off-platform, and Airbnb encourages everything to stay within its ecosystem. This is where creative verification strategies come in. In Enso Connect, you can configure verification settings by channel (e.g., Airbnb, Booking.com) using conditions to decide how and when to verify each guest.
How do partners like Autohost and Superhog/Truvy fit in?
To further strengthen fraud prevention and chargeback protection, Enso Connect integrates with Autohost and Superhog/Truvi. By combining the proof of verification report with custom settings and external verification partners, you create a solid system for protecting your business and recovering funds.