Can I automate guest communication for upsells that require approval?
With Enso Connect, you can fully automate communication for upsells like early check-in or late check-out — no more manually sending messages after approval. Instead, you can use workflows to handle the entire process. Learn how to set up this message here.
How do workflows help automate this communication?
By integrating automation into your Guest Journey, you can trigger messages based on specific upsell events. For example, instead of scheduling a message a few days before check-in or right after booking, you can set it to trigger when a guest requests an upsell that requires approval — but only if certain conditions are met. Learn how to set up this message here.
Can messages be triggered by payment as well?
Yes, you can also configure the workflow to send a message automatically once payment for the upsell has been received.
What’s the benefit of this setup?
It creates a seamless flow: the guest requests an upsell, you approve it, and the system sends the appropriate message — all without any manual follow-up.