How can you turn vacation rental upsells into automated revenue?
By setting up automated messages and workflows in Enso Connect that allow you to communicate clearly at each upsell stage, you ensure both your guests and your team are informed—leading to a smoother process and increased revenue.
What kind of communication should happen during upsells?
There are two key moments when communication is essential:
When an upsell is requested – A message should be sent to confirm the request was received (before it’s approved or denied).
After the upsell is approved and paid for or denied – Another message or notification should be triggered to confirm the sale or let the guest know their request has been denied and inform the relevant team members.
How can I automate this communication using Enso Connect?
Use the Workflow Builder to:
Automatically send a message (or webhook) when a guest requests an upsell that requires approval.
Automatically send a follow-up message after the upsell is approved or denied.
What messaging options are available?
You can:
Send SMS, OTA messaging, Whatsapp or email to the guest confirming their request was received.
Send a message to a specific internal phone number, such as your cleaning, maintenance, or operations team.
Trigger a webhook to update another system, integrate with a third-party tool, or notify a Slack channel.
Can I automate team notifications too?
Yes. For example:
If a guest pays for early check-in, you can automatically notify your cleaner or front desk to prepare the unit earlier.
You can also trigger webhooks for tech-savvy workflows or use them to alert team members across platforms.