Autohost may request manual guest verification for various reasons. Ultimately, it means Autohost cannot verify the guest based on the provided documents and needs your intervention.

Here's how this request appears in the messaging logs:

Here are the steps to make a sound decision:

Review the complete Autohost Report for the verification and determine the specific reason for the requested manual verification.

The reason for the failed verification will be displayed in both the ‘autohost reason’ and the full report, while the full report will display the documents uploaded by the guest, recommendations, and top concerns.

Depending on the reason, you can ask the guest to upload a different document to address the verification concern.

Based on the report, you can decide whether to manually approve or deny the verification. Keep in mind that approving it means you're taking responsibility for allowing an unverified guest into your property.