Boarding Pass Web App: The Secret to 5-Star Guest Experiences | How it works

What is the Enso Connect Boarding Pass and how does it work for guests?

The Enso Connect Boarding Pass is a web app (no download required and Apple Wallet compatible) that digitizes and monetizes the guest experience. Guests receive a link via SMS, Booking.com, Airbnb, or other platforms. The pass can be fully branded with your social media icons, colours, logos, and direct booking website.

What does the full guest journey look like—from verification to check-in?

The journey starts with guest verification. Guests open the link and fill out their information—name, email, phone number, and travel reason (e.g., business). Then, they complete an ID check and sign the agreement. If you use tools like Autohost or Superhog/Truvi, the IDs are verified; otherwise, they're simply collected. Once both steps are done, the guest is marked as verified.

Next steps (which are customizable) may include collecting fees, damage waivers, or safety deposits. You can configure this workflow however you'd like—for specific properties, channels, or scenarios.

After verification, guests gain access to property details like address, temperature, phone number, Wi-Fi info, check-in/check-out times, and a clear “Check-in Instructions” button. Those instructions are locked until check-in time (or released earlier, e.g., with early check-in). They’re presented step-by-step with pictures or even videos for full clarity—so easy that, as we like to say, “If you don’t know how to check in after this, just stay home—it’s literally a pictionary.” Below that are more features like upgrade offers, upsell options, and local area guides specific to their destination (e.g., Barcelona). All of this is part of a smooth, branded, and fully customizable digital guest experience.