Email Settings
What is the default email setup when I create an account?
Enso Connect automatically assigns you an email address in this format:
[email protected]
Can I use my own branded email address?
Yes. You can connect your own email (e.g., [email protected]) so that all emails sent and received come from your company’s domain.
How do I set up a custom email address in Enso Connect?
Go to Business Settings > Messaging
In the email section, click Add Email and enter your preferred address
Click Save — Enso Connect will send a verification email
Follow the instructions to enable both sending and receiving by verifying and forwarding the email. You can check this article for more information on the set up instructions.
Once you see a green checkmark, you're all set!
Phone Number Settings
How are phone numbers handled in Enso Connect by default?
Enso Connect assigns phone numbers dynamically from a global pool. This means:
If Guest C books with Property Manager A (using number 123) and later with Property Manager B (using number 345), the guest sees different numbers for each booking.
If a guest rebooks with the same manager, Enso Connect rotates the phone number to prevent confusion — ensuring a unique contact for each booking.
Can I purchase a dedicated phone number?
Yes. For more control, you can purchase your own dedicated phone number (a paid service). This allows you to:
Select a country code (e.g., +1, +64)
Connect the number exclusively to your account
What is a display-only phone number and how does it work?
A display-only number is what guests see in the Boarding Pass. It’s separate from the actual SMS or call number being used behind the scenes, letting you show a preferred number for branding or clarity.
Can guest calls be redirected?
Yes. Enso Connect supports call redirection, so any calls to your display number can be forwarded to your guest services team or another destination, making communication seamless. You can learn more here.