The Inbox in Enso Connect is where you manage all guest messages and booking-specific information in one place — making it easier to stay organized, respond quickly, and deliver a personalized guest experience.
What is the Inbox?
The Inbox brings together communication from every channel your guests use — so nothing gets missed. It also pulls in guest and booking data so your team has context while responding.
Use the Inbox to:
See every guest message in one place
Access booking details and guest history
Improve response speed and team coordination
Messaging Channels
You can send and receive messages with guests through:
SMS
Email
WhatsApp
Airbnb messages
Other OTA messaging systems where supported
Additional capabilities include:
✔ Generate a Boarding Pass link for guests
✔ Use AI to draft replies
✔ Schedule messages for a specific guest or future time
✔ Respond faster with real-time AI suggestions and Copilot
Guest Data
The Inbox surfaces a guest’s history and context so your team can reply with confidence. Enso Connect syncs guest history from your PMS for up to two years prior to integration (if supported).
⚠️ If your PMS doesn’t support historical sync, older threads may be empty.
Guest Booking Panel
The right-hand panel in the Inbox shows detailed guest and booking information:
Key information you’ll find
Guest name, email & phone
Synced from your PMS and updated once verified.
Guest sentiment
AI-generated sentiment score based on message tone.Guest tags
Use tags to organize, filter, or trigger automations.Response time, language, and notes
See guest language, address, DOB (if collected), and add private internal notes.Listing info
View listing details and click the image to open full listing info.
Verification & Booking Steps
Track where the guest is in your verification and booking process:
Guest Details
Updated and stored in Custom Fields.ID Collection
Manual collection or via partners like Superhog/AutoHost.Agreement
Download signed documents right from the panel.Fees & Payments
See purchases and choose to collect or refund fees.Check-In / Check-Out
Track the guest’s progress through arrival and departure steps.Custom Fields
See additional booking-level fields from your PMS or verification process.