What’s new in the latest Inbox update?
With the launch of our new Inbox, you now have access to a flexible layout that supports two, three, or even four panels—making it easier to organize and manage conversations. One of the most useful new features is the ability to quickly add contacts like owners, cleaners, maintenance staff, or any external partners you want to communicate with directly inside the platform.
How do I add a contact to the Inbox?
To add a contact, simply click the plus button in the Inbox interface. You’ll be prompted to select the type of contact you’re adding—whether that’s a guest, owner, cleaner, or maintenance person. Once you’ve selected the type, just fill in their name, phone number, and email address. After clicking “Add Contact,” the profile is instantly created and becomes available in your inbox for messaging.
Can I edit or update a contact once they’ve been added?
Yes, you can click into any contact profile to view or update their details. This includes editing their name, phone number, and email address. If you accidentally assign someone to the wrong contact category—for example, marking someone as a guest when they’re actually an owner—you can easily update their classification. Once changed, the contact will automatically appear in the correct inbox view, such as “Owners,” helping your team stay organized.
Why is this feature important for daily operations?
This update makes it much easier to manage all of your key communication partners from one place. Whether you need to send a quick message to a cleaner, follow up with an owner, or coordinate maintenance tasks, you can now do it all within the Enso Connect Inbox. It’s a simple addition, but it significantly expands your communication capabilities and keeps everything centralized in a unified space.