This guide will help you enable both the "Sending" and "Receiving" functions using your nominated email address.
Both functionalities must be enabled for the system to work, ensuring that guests can send replies to the same email address they received messages from.
To start, go to Business Settings > Messaging > Add Email. The email settings show separate Sending and Receiving cards, each with its own Send Verification button.
Enabling the "Sending" Functionality
Before configuring the "Receiving" functionality, "Sending" must be enabled first. This allows the system to send messages to guests.
Follow the steps below:
To Enable "Sending":
1. Send Verification:
Click on the "Send Verification" button.
A verification email will be sent to your inbox.
2. Verify the Setup:
Open your inbox and locate the verification email.
Click the verification link within the email.
3. Refresh the Sending Status:
After clicking the verification link, click Refresh status at the top of the Email Verification section.
4. Check the Status:
Verify that the status has changed from "Not Connected" (red) to "Connected" (green).
Enabling the "Receiving" Functionality
Once "Sending" is enabled, you can proceed to activate the "Receiving" functionality.
This ensures that emails sent by guests are properly forwarded to the correct address.
Steps to Enable "Receiving":
1. Access Email Settings:
Open your email provider's settings menu.
Navigate to the section for forwarding options (usually found under settings, filters, or mail forwarding).
2. Set the Forwarding Address:
In the forwarding settings, locate the field for entering a forwarding address.
Input the provided forwarding email address in this field.
3. Save and Confirm Setup:
Save the changes to enable email forwarding.
Some email providers may send a verification email to the forwarding address. Follow the prompt to confirm the forwarding setup by clicking the verification link.
4. Send Verification:
After saving the settings, click the "Send Verification" button.
A verification email will be sent to your inbox, which should automatically forward to us.
5. Verification Process:
Once we receive the forwarded email, we will verify it.
If the process is successful, the status will update from "Not Connected" (red) to "Connected" (green).
Additional Notes:
Verification Link Handling:
Some email providers may send a verification link to the forwarding address to ensure the receiver is genuine.
We attempt to bounce these emails back to your original email account so you can complete the verification by clicking the link yourself.
Important: Both Capabilities Must Be Enabled
Sending and Receiving functionalities will not work until both are enabled. Ensure that you have completed both processes, starting with "Sending," followed by "Receiving."
Once both are completed, the system will fully function, allowing you to send and receive emails seamlessly.
Setting Up Email Forwarding for the Most Common Email Clients:
To assist with the setup of email forwarding, refer to these guides for popular business email providers:
By completing the above steps in order, you will ensure that both "Sending" and "Receiving" are functional, allowing smooth communication with your guests.
Caveats
Guests in a listing group receive emails from that group's assigned email, including existing conversations, unless you set a different email for a specific guest. Open the email box in the guest's thread to see which address will be used.
For more clarifications, chat us or send us an email at [email protected].
Which address do guests receive emails from?
By default, Enso creates an address for your account ending in @ensoconnectmail.com. Once you add your own email and it is connected, guest replies go to your address.
The sender of automated emails is set in Business Settings > Messaging. Add your email there, complete the steps above, then assign it to the listing groups that should use it.
The Display Emails under Business Settings > Branding are only shown to guests on the Boarding Pass. They do not change the address automated emails are sent from.
Your logo, colours and email signature are set in Business Settings > Branding and are used in your guest emails.