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How to set up check-out instructions?

Updated over a week ago

From the Guest Journey Editor

Step 1: Go to Listings (the second icon featuring a building).

Step 2: Select the listing group.

Step 4: Scroll down to check-out instructions.

Step 5: Click Check-out Instructions.

Step 6: Click Add Step.

Step 7: Click Create from scratch.

Step 8: Choose whether to add your upsell to all your listings, your current listing group, or this current listing.

❗ Note: By default, it is set to this listing.

Step 9: Add Condition.

Step 10: Upload an image related to the step by clicking Browse.

Step 11: Write the instructions explaining the photo.

πŸ’‘ Example: Step involving turning off the lights

  • Photo: Light switches/Light bulbs

  • Instructions: Please turn off the lights.

βœ… Tip: Keep your checkout instructions concise – aim for three to four straightforward steps to make sure guest read through it all!

Step 12: Add personalized text > Choose from the list of fields if there is any other information you'd like to include here to customize your instructions.

Step 13: Click Save.


From the Listing View

Step 1: Go to Listings (the second icon featuring a building).

Step 2: Select a property.

Step 3: Under Listing Information, select Check-in & Check-out.

Step 4: Enter Check-in & checkout times.

Step 5: Under Checkout information, click Add step.

Step 6: Click Create from scratch.

Step 7: Choose whether to add your upsell to all your listings, your current listing group, or this current listing.

❗ Note: By default, it is set to this listing.

Step 8: Add Condition.

Step 9: Upload an image related to the step by clicking Browse.

Step 10: Write the instructions explaining the photo.

πŸ’‘ Example: Step involving turning off the lights

  • Photo: Light switches/Light bulbs

  • Instructions: Please turn off the lights.

βœ… Tip: Keep your checkout instructions concise – aim for three to four straightforward steps to make sure guest read through it all!

Step 11: Add personalized text > Choose from the list of fields if there is any other information you'd like to include here to customize your instructions.

Step 12: Click Save.

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