A smooth guest experience requires several elements working together, and one crucial aspect is providing guests with the right information at the right moment.
Here's how you can provide translated check-in and check-out instructions based on your guest's language.
Before following the steps below, prepare translations of your instructions in all languages you want to make available. We recommend translating instructions for your five most common guest languages.
Step 1: Go to the specific listing.
Step 2: Select Check-in and Check-out instructions.
Step 3: Change the language to your desired translation.
Step 4: Add the translated steps and save.
Guests will see the translated instructions in the language they choose in their Boarding Pass as long as it has a translated version.
Pre-requisite:
Please make sure to add 'Guest Language' as a field in your Guest Information Collection step so you have your guests preferred language saved in Enso
Note
If a guest selects a language without an available translation, the Boarding Pass instructions will default to English.
The translated instructions appear automatically without requiring additional configuration.
The Boarding Pass interface is available in French, German, and Spanish. For all other languages, the Boarding Pass interface will display in English, while any available translated instructions will still show in the guest's selected language.