Check-in instructions live in the boarding pass (not as separate messages). They walk guests through how to enter the property — from directions to locks to entry codes.
Why it matters
Ensures guests arrive with clear directions.
Reduces support requests about access issues.
Improves overall guest experience.
How to set up check-in instructions in Enso
Open the Guest Journey Editor or individual Listing page and set them up at a Listing or Listing Group level.
Add step titles, descriptions, and supporting media (photos/videos).
Insert conditional steps when needed (e.g., parking lot instructions only for guests that requested a parking lot space).
Best practices
Include photos or short videos for clarity.
Use simple, actionable text (e.g., Insert code, turn knob).
Use conditions to customize for different guests or booking types
Sync smart locks so codes appear automatically in relevant steps
Keep the flow consistent with your check-out instructions