Check-out instructions appear in the boarding pass and walk guests through the departure process — from trash removal to lock return.
Why it matters
Reduces miscommunication and turnover issues.
Helps guests leave the property correctly and reliably.
Improves turnover efficiency for your team.
How to set up check-out instructions in Enso
Open the Guest Journey Editor or individual Listing page and set them up at a Listing or Listing Group level.
Add a sequence of steps covering all departure tasks with descriptions and supporting media (photos/videos).
Use conditions for optional steps (e.g., late check-out guests).
Best practices
Keep steps concise and easy to follow.
Include details like trash sorting, key drop-off points, or door procedures.
Sync smart locks so any lock-related steps show automatically.
Keep the flow consistent with your check-in instructions