Canned responses are a great way to save time and maintain consistent communication with your guests. In this article, we’ll show you how to create and manage canned responses in your Enso Connect inbox so you can quickly reply to common questions and provide a seamless guest experience.
Go to the Listings tab in Enso, and select the listing group or listing that you would like to create canned responses for.
Go to the automated messages section, and click Add workflow to create a message from scratch or copy from existing.
We recommend that you create the condition for all canned responses as When guest inquires, in order to be able to easily keep track of them under one section.
Under Then, write out the canned response that you would like to have ready for guests. You can select any messaging channel as you do this, since it will not be used for your canned responses.
Select Done, then Save.
DO NOT toggle on the workflow! It is crucial that the workflow is disabled so the messages do not auto-send, and are available only when you choose to send them.
Once you've created your canned responses, you're ready to start using them in your daily communication. Next, we’ll walk you through how to quickly send these messages from your Enso inbox.
1. Go to the Messages tab in Enso, and select the guest who you would like to send one of your canned responses to.
2. Click the slash (/) button on your keyboard or select Templates in the bottom left corner. This will open a list of your auto-messages.
3. From here, scroll through to find all of your canned responses, which should be organized together if you used the "when guest inquires" condition above.
4. Simply select the canned response you would like to send, and it should fill into the message box for you.
Now, you should be able to quickly and easily send common messages to guests without manual effort or inconsistency in your replies!