Enso Connect is designed to support different members of your hospitality team, making day-to-day operations smoother and more efficient. Depending on the size and structure of your business, different roles may benefit from using the platform in different ways.
1. Guest Communication & Frontline Staff
Who they are:
Reservation agents, guest experience managers, and team members responsible for daily communication with guests.
How they use Enso Connect:
Manage all guest messages from email, SMS, WhatsApp, and OTA platforms in one unified inbox.
Save time with automated replies, scheduled messages, and pre-set workflows.
Personalize responses to ensure a consistent guest experience.
2. Operations & Housekeeping Teams
Who they are:
Staff members handling check-ins, check-outs, cleaning schedules, and day-to-day property upkeep.
How they use Enso Connect:
Receive automated notifications for guest check-ins, flagged verifications and more.
Track special requests, late check-outs, or early check-ins.
Ensure smooth coordination with other departments for guest readiness by communicating directly on Enso.
3. Revenue & Marketing Teams
Who they are:
Team members focused on increasing upsell opportunities and creating memorable guest experiences.
How they use Enso Connect:
Set up upsell offers such as early check-in, late check-out, transportation, or curated experiences.
Automate upsell suggestions at key touchpoints in the guest journey.
Track performance and identify which add-ons bring in the most revenue in our CRM.
Send targeted campaigns to increase revenue and return bookings.
Build a differentiated hospitality brand by enforcing the company identity - visual design, aesthetics, and tone of voice - across messages, guidebooks, upsells and the entire Boarding Pass.
Increase visibility in AI search by cultivating a strong review profile, crafting standout offers, and delivering consistently exceptional guest experiences - so AI surfaces the brand more often with accurate, compelling results.
4. Management & Leadership
Who they are:
Business owners, general managers, and department heads.
How they use Enso Connect:
Monitor team performance and guest interactions in real time through response times and more.
Ensure operational consistency across multiple properties.
Gain insights from reporting in the dashboard to make data-driven business decisions.
Key Takeaway
Enso Connect isn’t just for one person or role — it’s a collaborative tool that helps your whole team work more efficiently. From guest communication to operations and revenue management, every department can use Enso Connect to save time, improve the guest experience, and drive results.
Whether you’re a solo host or managing a large hospitality team, Enso Connect can be tailored to fit your workflow and make life easier for everyone involved.