Chekin is a guest verification solution that enables you to collect details for each traveller booking a stay and automatically comply with regulations by sending guest data to local authorities.
Chekin is an add-on service, and charges will be automatically applied to your account once enabled. Fees are incurred per listing and vary based on the scope of activation, such as enabling Chekin for an individual listing, listing group or across all listings.
Once enabled, the Chekin portal will be automatically presented to guests in the Boarding Pass. Here is how to set it up!
Enabling Chekin
1. Go to the Listings tab in Enso, and select the listing group or listing that you would like to enable Chekin for.
2. Select Guest Verification within your guest journey section.
3. Select Add verification settings to create them from scratch or from a template, or choose the Basic Verification package.
4. Go to ID Collection and click Add setting.
5. Select the Chekin guest verification option and click Enable.
Now, the Chekin service should be activated in your account for the listings or listing groups of your choice. However, authority reporting must be enabled on a per-listing basis. Here’s how!
1. Go to the Listings tab in Enso, and select the specific listing that you would like to enable authority reporting for.
2. Select Policies & Custom Fields.
3. Go to Chekin Listing ID and click on See Chekin details.
4. Under Authority Connection, toggle on Activate automatic sending to police.
5. Fill in which police department you would like to send the guest information to under the Automatically send info to dropdown.
6. Add your username, password, establishment code and lessor code, then click Validate. Then, click Save Changes.
Chekin typically sends batched requests for police registration to police portals at 11pm local time, so it is expected to see ‘Pending’ on the booking custom field until then. After the connection has been approved, you should be able to send guest information to local authorities.
What data is sent and received from Enso Connect to Chekin?
After collecting guest details in Enso Connect, the following fields are sent to Chekin to allow authority reporting.
Listing/property details
Name
Address
Booking/reservation details
Check-in date and time
Check-out date and time
Number of known guests (defaults to 1 if unspecified)
Listing/property reference
Source (booking channel)
Guest information (upon booking)
Full name
Email address
Phone number
Throughout the authority reporting process, there is also a list of information that must be sent from Chekin to Enso Connect, as listed below.
Listing custom fields
Chekin listing/property reference ID
Booking custom fields
Chekin booking/reservation reference ID
Chekin guest information collection link (this link is sent to guests, allowing them to provide their details, which Chekin subsequently submits to the local authorities)
Chekin police registration status (if police registration is enabled on a property, the “Complete" status marks the guest as verified)
PoliceRegistration.created
PoliceRegistration.updated
PoliceRegistration.deleted
PoliceRegistration.scheduled
PoliceRegistration.progress
PoliceRegistration.complete
PoliceRegistration.error
Guest custom fields
Chekin guest reference ID
Note: Chekin is available to connect to your Enso Connect account for the purpose of reporting guest information to local authorities. At present, we do not support any other functionalities offered by Chekin.