Sometimes, you may want to check if a guest has completed verification in order to stay up informed about their progress and send reminders to ensure they get verified. Here is how to easily check verification statuses, right in your inbox!
1. Go to the Messages tab in Enso, and select the guest who you would like to check the verification status of from the list.
2. Click the icon on the top right corner to open details about the guest. Then, scroll down to Reservations.
3. Now, beside the Boarding Pass icon, You can check the verification statuses of your guests. It will either say Unverified in grey, or Verified in green.
Keeping track of unverified guests
Conversations move to Resolved and come back to To-do when the guest messages again, so the Inbox tabs are not a reliable list of who still needs to verify. Instead, create a custom view filtered to Unverified guests (for example for this week, or by listing) and check it regularly. You can set this up as an Inbox view or as a CRM view, whichever your team works from.