What is the AI Knowledge Base in Enso Connect?
Today we're going to be talking about adding to the AI knowledge base. A knowledge base is essentially a place where you can add any type of helpful information—details about your property, guests, tone of voice, responses, or anything else you want to reuse.
This knowledge base is also the main source that the AI will reference when drafting responses or looking for relevant content to include in those responses.
How can I add information to the AI Knowledge Base?
When you’re inside a conversation and see a message that’s likely to come up again with future guests, you can simply click the “Add to Knowledge Base” button. This allows you to save that message as a reusable snippet for future AI responses.
You can also access the AI Knowledge Base in a couple of other ways:
From within a specific listing, scroll down to the AI Knowledge Base section.
Or, from your Messages, click on the name of the listing, and the knowledge base will appear on the right-hand side.
What kind of content can I add?
You can manually paste information into the knowledge base, or you can upload PDFs directly. The AI will scan and use this content when drafting replies, tailoring its responses based on the knowledge you've provided.
For example, if a guest says: “Thanks for the update, I'll be waiting for the verification to go through so it can finalize the booking,” the system can generate a response without needing much context—just understanding that the guest is awaiting verification and is preparing to finalize their stay.
Why is this important?
This feature gives you the ability to train the AI to respond in a way that matches your business’s style and operations. It helps you:
Move faster
Maintain consistency
Deliver personalized responses
Reduce repetitive typing
Ultimately, it's a simple but powerful way to enhance your guest communication and get the most out of AI for your hospitality business.