Why is creating a listing group one of the first steps in Enso?
Creating a listing group is one of the very first steps to managing your guest experience in Enso Connect. That’s because hospitality management involves handling many unique properties—but often, you can group some of them together to standardize your processes.
What level does Enso Connect use to manage the guest journey?
Your guest journey is managed at the group level. That doesn’t mean you can’t store unique content at the listing, group, or account level—it just means we categorize things so you always know where the rules and information live.
How should you group properties?
It depends on your business type:
Hotels/boutique hotels: Group by building or location.
Vacation rentals: Group by location (e.g. all Scottsdale properties), or by owner if some owners manage multiple listings and need custom rules.
What should you consider when creating groups?
Think mainly in terms of shared:
Security and verification systems
Branding
Owner-specific rules
Agreements and operational processes
If the only thing that’s different is messaging, don’t worry too much. But if other things like branding, location, or agreements vary, create separate groups accordingly.
How do you create a listing group?
It’s simple:
Click the button that says “Create a Listing Group.”
Name your group.
Select the listings to include.
🚨 Note: A single listing can only be in one group at a time. If a listing is already assigned elsewhere, it will automatically move to the new group you select.
Why use listing groups?
Listing groups help you categorize and standardize your operations as much as possible—making your guest experience easier to manage at scale.