Enso Connect is a hospitality automation and guest experience platform used by a variety of businesses in the accommodation industry. Its flexible workflows and centralized communication tools make it valuable for operators of all sizes — from single-property hosts to luxury hotel brands.
1. Independent Vacation Rental and Airbnb Hosts
Who they are:
Owners managing one or a few short-term or seasonal rental properties.
Why they use Enso Connect:
Automate check-in instructions and reminders.
Handle all guest communications from one platform.
Easily offer upsell services such as airport transfers or early check-ins.
2. Small-to-Midsize Property Management Companies
Who they are:
Businesses managing multiple rental units or properties for different owners.
Why they use Enso Connect:
Keep all communications centralized for multiple listings across platforms.
Save staff time through automated messaging and guest verification.
Offer consistent branding and service across every property.
3. Large-Scale Vacation Rental Operators
Who they are:
Professional agencies or companies managing dozens or even hundreds of properties.
Why they use Enso Connect:
Create scalable guest workflows that still feel personal.
Reduce operational bottlenecks with automation.
Integrate upsell offers directly into the guest journey for higher revenue.
4. Boutique Hotels
Who they are:
Small, independently owned hotels focused on high-quality, personalized service.
Why they use Enso Connect:
Maintain a high-touch guest experience while automating repetitive tasks.
Manage verification, deposits, and special requests with minimal effort.
Improve team coordination through a unified messaging system.
5. Aparthotels
Who they are:
Hybrid hospitality businesses that combine the amenities of a hotel with the space and flexibility of furnished apartments. Often catering to both short- and mid-term stays, aparthotels serve business travelers, families, and guests who want “home-like” comfort with hotel-level services.
Why they use Enso Connect:
Deliver a seamless digital check-in experience across multiple units, reducing front desk workload or replacing it completely.
Centralize communications with guests before, during, and after their stay, ensuring quick and consistent responses.
Offer upsells such as late check-outs, housekeeping packages, or local experiences to diversify revenue.
Balance the efficiency of automation with the high-touch service expected in hotel-style accommodations.
6. Luxury Villa & Estate Operators
Who they are:
Managers of high-value vacation homes or exclusive property portfolios.
Why they use Enso Connect:
Automate security deposits, ID verification, and time-sensitive instructions.
Keep guest communications private, secure, and professional.
Focus staff time on premium services rather than administrative work.
Key Benefits Across All Industries
Centralized Guest Communications – Manage all guest messages in one place.
Automated Workflows – Save time with logic-based triggers for check-ins, instructions, and verifications.
Revenue Upsells – Offer guests upgrades, services, and experiences through automated suggestions.
Scalable Personalization – Maintain a custom guest experience through your Boarding Pass even as your business grows.
Enso Connect works for hospitality operators of all sizes — from independent hosts to luxury property managers — who want to combine automation with exceptional guest experiences.