The Booking Panel is a comprehensive tool that helps you manage guest communications and bookings efficiently. This guide covers the key components of the interface, including:
Navigation through different platform sections
Message categorization and management
Detailed guest information and booking details
Guest journey tracking and verification status
Menu
Navigate between platform sections—Dashboard, Listings, Messages, CRM, and Business Settings
Note:
Specific sections may be accessible based on the permissions granted to you as a user. Some of these sections might not be available based on your permissions.
Message Categories
Allows you to specify the type of message you'd like to view.
Filter messages by type:
All messages
Inquiries: listing inquiries from channels or websites
Priority: messages identified by Enso AI as needing attention
Reservations: confirmed and cancelled bookings, including owner stays
Owners: bookings from owners (The guest tag in the top right corner of the booking panel will need to manually be updated to 'Owner' for conversations to appear in this section)
Note:
The inquiries section relies on the PMS' support of the feature. Some PMS do not support inquiries; therefore, this section will show blank.
Messages
Displays all messages in chronological order, with the most recent appearing at the top
Note:
Messages with the most recent update, such as completed verifications, failed verifications, confirmed bookings, etc., will show at the top of the list.
Message Thread
Message exchanges display with messaging method identifiers, sender type, timestamps, and an 'Add to knowledge base' button to save responses for AI learning
Booking Panel
Guest details
Name, email, phone—edit these by double-clicking the name, phone or email field
Guest category (Guest or Owner): select manually from dropdown
Language preference: taken from guest's selection in the guest information collection step or detected automatically from browser settings
AI insights include Enso AI conversation summary and message topic analysis
Notes: add important details about the guest, booking, or handover information for other users
Bookings details
Shows guest-specific booking details:
Listing name and group
Booking channel and status
Check-in and check-out dates and times
Payment amount and status
Listing tags
Guest Journey
Displays the guest's current position in their journey with a "GUEST HERE" indicator. Shows which steps are applicable and allows manual skipping of steps via the three-dot menu.
Verification status: indicates whether the guest has verified their booking, which determines their access to check-in instructions.
A three-dot menu next to the verification indicator provides options to download the verification report and signed agreement.
Fees: displays applicable fees and payment status, with "Refund" or "Collect" buttons available in the expanded view.
Access codes: displays the automatically generated codes for the booking.
Custom Fields: shows all custom fields imported from the PMS and additional information from the Boarding Pass collected fields
If you use Autohost, you can click the 'See Autohost Details' button in the custom fields to display all of the Autohost information.
If you use Superhog, you will see if the guest has been verified by checking the 'Superhog is Verified' status of 'True' or 'False'. For more details on why the Superhog verification failed, please contact [email protected] with the guest name.