What if something unexpected happens and I need to adjust a guest’s workflow?
In hospitality, not every stay goes exactly as planned — and Enso Connect makes it easy to adapt. You can adjust the workflow for a specific guest without having to rebuild or disrupt your entire automation setup.
Where can I view and manage a guest’s workflow steps?
In the guest’s reservation details in the inbox, you’ll see a panel on the right-hand side listing the workflow steps:
Details
ID Upload
Agreement
Fees
Check-In
What can I do with each step in the Guest Journey?
Depending on how each step is configured, you can:
Skip a step
Reset it
Release it
For the Fees step, you can also process refunds — which is especially useful when plans change or something goes wrong.