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How to Customize Automations for Unexpected Vacation Rental Scenarios

Updated over 3 weeks ago

What if something unexpected happens and I need to adjust a guest’s workflow?
In hospitality, not every stay goes exactly as planned — and Enso Connect makes it easy to adapt. You can adjust the workflow for a specific guest without having to rebuild or disrupt your entire automation setup.

Where can I view and manage a guest’s workflow steps?
In the guest’s reservation details in the inbox, you’ll see a panel on the right-hand side listing the workflow steps:

  • Details

  • ID Upload

  • Agreement

  • Fees

  • Check-In

What can I do with each step in the Guest Journey?
Depending on how each step is configured, you can:

  • Skip a step

  • Reset it

  • Release it
    For the Fees step, you can also process refunds — which is especially useful when plans change or something goes wrong.

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