Tired of guests asking “How do I check in?” even after you’ve sent the info?
You’re not alone. These repetitive messages are common—and totally avoidable. With just two easy automated steps in Enso Connect, you can eliminate 90% of these guest questions.
What’s Step One to automate check-in communication?
Provide the instructions ahead of time.
Here’s how:
In your Enso Connect Guest Journey, add a new workflow and click Create from Scratch.
Set the trigger to “7 days before check-in” and assign it to your listing.
Add a condition — for example, “If channel is Airbnb.”
Add a message and select Airbnb message.
Customize the message:
Use personalization like:
“Hi <guest_first_name>, we look forward to hosting you!”Include the boarding pass link to guide them to everything they need:
“As a reminder, make sure to check out your boarding pass here: <keycard_link>”
Hit Done, turn it On, and click Save.
(If you're using VRBO or another OTA, repeat this same process with a slightly different condition.)
What’s Step Two?
Send a reminder one day before arrival.
Here’s how:
Add another workflow, again clicking Create from Scratch.
Set the trigger to “1 day before check-in.”
Add the same Airbnb condition (or whichever OTA you’re targeting).
Create a message like:
“Hi <guest_first_name>, just a quick reminder that your check-in time is tomorrow at <checkin_time>.”
“If you’d like to upgrade to early check-in or late check-out, check out your options in the boarding pass: <keycard_link>”
Hit Done, turn it On, and click Save.
Now, you’ve got two touchpoints:
One message sent 7 days before arrival,
And another reminder the day before check-in.
Any pro tips for reducing guest questions even further?
Yes—embed the Boarding Pass link in every automated message. This gives guests one easy place to find:
Check-in instructions
Upsell options
Support contacts
And more
Enso Connect streamlines the entire guest experience—from pre-check-in to post-stay.