Connected Listings
Select if this particular verification setting is applied to all of your listings or just for this group.
Click on Current Listing Group: the verification setting you are building will apply to all listings associated to this group. Making any changes, edits, or deleting this will apply to just this group of listings.
Click on All Listings: the verification setting you are building will apply to all of your listings. Making any changes, edits, or deleting this will apply to all listings.
✅ Tip: We recommend doing group based Verification settings, but it depends on your business.
Conditions
Click on Add Condition
Select your Condition from the drop down
❗ Note: The purpose of conditions is to say, only apply this particular setting for my guest verification if this particular condition is met. Conditions will only apply on this particular configuration of your guest verification process.
💡 Examples of conditions can include:
Booking Lead Time - Create a verification setting only if the guest books within a specific time frame from the check-in date. This is especially helpful for last minute reservations. Select field: “If Booking Lead time”, then Comparison: “is greater than”, “is less than”, then select the time frame value: 0-999, then select the unit type “minute”, “hours”, “days”.
An example: “If booking Lead time is less than 4 days”, translates to If the guest books within less than 4 days.
Booking Channel - Create a fee only if the guest books on a specific channel. Select field: “If Booking Channel”, then Comparison: “is” or “is not”, then select Channel: “Airbnb”, “VRBO”…
Guest Tags - If you manually tag a guest, then force them to go through a specific verification process. This should be done before the check-in process. An example can be: “If guest tag is not VIP” then have this verification setting. This means that if you tag VIP on the guest, they will skip this particular verification setting.
Guest Information Collection
Before getting started with data collection, watch this quick #ensodemobite to understand why this step is vital for your guest experience!
The first step in guest verification is data collection.
Click on the grey box
Click on Add field
To add a new field:
Click on Add Field
Select from the drop down
Click on Custom Fields: this will provide you with more types of fields that you can collect, including single select, multi-select, or even date fields, and image uploads.
To delete or change the requirements of these fields:
Toggle or Untoggle the required button: if the toggle is checked, the guest will be forced to enter this information, if not they can skip it.
The little red trash bin allows you to delete this field.
Set up ID Collection - None vs Basic vs Premium
None vs Basic vs Premium applies to how you want to collect IDs from guests.
None - You will not collect any IDs and this step of the Boarding Pass will be skipped.
Basic - This is included in your Enso Connect subscription. It involves collecting the front of the ID, back of the ID, selfie of the guest. In this section, there is not automated detection happening. If a guest uploads a picture of their cat, you will see a picture of a cat and will have to ask the guest to re-upload a picture.
Premium - This is an add-on in your Enso Connect account. Pricing will be shared when selecting one of the packages from Autohost or Superhog.
The difference between Autohost and Superhog is that Autohost handles primarily ID verification, where as Superhog is more on the Guarantee side of their product (almost like an insurance!). Both are amazing products. At the moment you can only select one of these pre-defined products for a specific Verification setting.
❗ Autohost collects and automatically verifies IDs. They will run different algorithms to assess a risk score based on the IP address of the guest, whether their face on their ID matches their selfie, whether the name of the guest on the ID matches the reservation and more.
❗ Superhog collects IDs and runs a database check to see if this was a blacklisted guest based on the millions of guests they’ve collected information on. Additionally, Superhog offers an insurance-backed guarantee that provides protection in relation to property damage caused by guests up to $5,000,000.
Show guidebooks, address and upsells before verification
If you do not want to show this information before the guest is verified, keep the toggle off.
If you want to show the information before they are verified, turn the toggle on.
Once this toggle is on, you can also Hide the Verification until a specific time. This means the guest will receive their boarding pass, will see the address, upsells, and guidebooks and once the verification specific time number is met, they will see a Verify Me button to go through the process.
Agreements & House Rules
House rules in vacation rentals, often formalized as vacation rental agreements, are sets of guidelines and requirements that the host sets for guests staying at their property. These rules are crucial for several reasons:
Behavior Expectations: They outline what is considered acceptable behavior within the property. This can include noise levels, smoking policies, pet policies, and guidelines about the use of amenities.
Protecting the Property: By setting clear rules, hosts can safeguard their property against damage or misuse. For example, rules may prohibit certain activities that could lead to wear and tear or damage.
Legal Compliance: Some house rules ensure compliance with local laws and regulations, such as occupancy limits, noise ordinances, or waste disposal requirements.
Safety and Security: Rules may include safety-related guidelines, such as not leaving candles burning unattended or instructions for using complex appliances, to ensure the safety of the guests and the property.
Neighbor Relations: In residential areas, vacation rentals might have rules to maintain good relationships with neighbors, like quiet hours or parking arrangements.
Check-in and Check-out Procedures: These rules can include guidelines for check-in and check-out times, key collection, and instructions for leaving the property (e.g., locking doors, thermostat settings).
Financial and Administrative Details: This can include information on payment methods, deposit requirements, cancellation policies, and potential fines or fees for breaking rules.
Emergency Procedures: Providing information on what to do or who to contact in case of an emergency, like fire, plumbing issues, or medical emergencies.
Vacation rental agreements, which often include these house rules, are legally binding contracts. They not only inform guests of their responsibilities but also protect the rights of the host. Guests are typically required to agree to these terms before finalizing their booking. This agreement ensures both parties understand and consent to the conditions of the stay, reducing the likelihood of misunderstandings or disputes during the rental period.
To draft out the content of your House Rules or Agreements
Click on Add Agreement and write your content.
You can use EnsoAI to draft up an agreement for you!
Personalized text are variables that will automatically populate with the correct information (such as <guest_name>, <checkin_date>…).
To add personalized text, simply click on Add personalized text.
Select from the dropdown your personalized text field.
Add Multiple Languages - you can add agreements in different languages based on the guest’s preferred language. Please note that you will need to write your content again in the different languages when using this feature.
Releasing Check-In Instructions
The following two toggles dictate what happens once the guest has completed their verification steps.
Manually approve guests to view check-in instructions
We recommend to keep this toggled off. This toggle, if turned on, will require you to manually approve in the unified inbox the guest in order for them to access their check-in instructions.
Please note that if you are using Autohost or Superhog and a guest is flagged for review, you will still need to manually approve that particular guest, if they are not flagged and this toggle is off, they will be automatically verified and get access in due time to their check-in instructions.
Hide Check-in Directions until specific time
We highly recommend to keep this toggled on, with a 5-15 min time frame window. What this setting means is that if the guest check-in time is 4pm and the guest shows up earlier than this window, a pop up will appear saying it’s too early for them to check-in. If they are within this time frame, they will get access to their check-in instructions.
We highly recommend keeping this under 30 minutes to increase Early-Check-In upsell conversion as guests will see a pop up to purchase an early-check-in if they arrive too early to the property!