What are guest verification permissions, and why do they matter?
Guest verification permissions let you control exactly what guests can see and when, including check-in instructions, guidebooks, upsells, and property details. This is crucial for optimizing security, upsell conversions, and overall check-in flow.
What does “manually approve guests to view check-in directions” mean?
This setting requires you to manually approve a guest after they complete the verification flow (e.g., ID, info collection, agreements) before they can access check-in instructions. You can toggle this on or off, and even set conditions so it only applies in certain cases.
Should you show guidebooks and upsells before verification?
Yes, we recommend enabling the “show guidebooks and upsells before verification” setting. Doing so increases upsell conversions by allowing guests to access their boarding pass and view everything except check-in directions as soon as they book.
What’s the best practice for controlling when verification and check-in details are shown?
Avoid setting "hide check-in directions until a specific time" to a day or two before check-in—this can hurt upsell conversions. Instead, use the toggle and set it to something short, like 30 minutes before check-in. This encourages early check-in purchases and lets guests prepare effectively. The toggle “hide verification until a specific time” controls if the guest can verify immediately or only after a set time. This is for power users who want granular control to build exactly what fits their business.
Can I hide the property address for security purposes?
Yes. If you're concerned about fraud or privacy, you can choose to hide the property address until a specific time. These permission settings are highly customizable using the condition system, giving you full control over what guests see, when, and under what circumstances.