The Inbox is your centralized hub in Enso Connect for all guest communications and booking-specific information. It streamlines messaging across platforms and gives you full visibility into guest details, verification status, and booking context — all in one place.
With the Inbox, your team can respond faster, stay organized, and provide a more personalized guest experience.
🧾 What Is the Inbox?
The Inbox section centralizes all customer communication in one location, ensuring you never miss an important interaction. In addition to messaging, the Inbox provides access to guest data, booking details, and verification progress.
📚 Here’s what you can expect to explore in this section:
💬 Messaging
Communicate directly with guests through:
SMS
Email
WhatsApp
Airbnb
OTA messaging
You can also:
Generate a guest-specific Boarding Pass link
Utilize AI to draft and send responses
View scheduled messages for a specific guest
👤 Guest Data
Enso Connect pulls in guest history from your PMS (up to two years prior to integration).
⚠️ Some PMS platforms do not support historical message syncing, which may result in empty threads for older bookings.
🪪 Guest Booking Panel
The right-hand panel within the Inbox displays booking-specific guest information and verification steps.
Here’s a breakdown of what you’ll find:
Name, Email & Phone
Synced from your PMS and updated once verification is complete.
Note: Airbnb does not provide guest email addresses.
Guest Sentiment
Real-time, AI-generated sentiment based on message tone.Guest Tags
Add or filter tags to trigger automations or quickly locate messages.Response Time, Language & Notes
View guest language, address, DOB, and more (if collected)
Add internal notes about the guest or booking
Listing Info
See booking details like check-in/out dates. Click the listing image to open full listing details.Verification Steps
Track and manage the guest’s progress through:Guest Details: Overwrites initial PMS data and saves new fields to "Custom Fields"
ID Collection:
Manual or via Superhog → Access via “See Response Time & Notes”
Autohost → View via "Custom Fields" under "View Autohost details"
Need the full Autohost report? Email [email protected]
Agreement: Download signed guest agreements via the three-dot menu next to the “Verified” tag
Fees: View purchases and choose to "Collect" or "Refund" directly from the panel
Check-in / Check-out Steps: Track the status of guest arrival and departure workflows
Custom Fields
View any additional booking-level fields from your PMS or those collected during verification.