From the Guest Journey Editor
Step 1: Go to Listings (the second icon featuring a building).
Step 2: Hover your cursor over the right side of the listing group tab.
Step 3: Click Manage guest journey.
Step 4: Scroll down to check-out instructions.
Step 5: Click Check-out Instructions.
Step 6: Click Add Step.
Step 7: Click Create from scratch.
Step 8: Choose whether to add your upsell to all your listings, your current listing group, or this current listing.
❗ Note: By default, it is set to this listing.
Step 9: Add Condition.
Step 10: Upload an image related to the step by clicking Browse.
Step 11: Write the instructions explaining the photo.
💡 Example: Step involving turning off the lights
Photo: Light switches/Light bulbs
Instructions: Please turn off the lights. </aside>
✅ Tip: Keep your checkout instructions concise – aim for three to four straightforward steps. Anything longer, and there's a good chance your guests might not bother reading through it all. Keep it short and sweet!
Step 12: Add personalized text > Choose from the list of fields.
Step 13: Click Save.
From the listing View
Step 1: Go to Listings (the second icon featuring a building).
Step 2: Select a property.
Step 3: Under Listing Information, select Check-in & Check-out.
Step 4: Enter Check-in & checkout times.
Step 5: Under Checkout information, click Add step.
Step 6: Click Create from scratch.
Step 7: Choose whether to add your upsell to all your listings, your current listing group, or this current listing.
❗ Note: By default, it is set to this listing.
Step 8: Add Condition.
Step 9: Upload an image related to the step by clicking Browse.
Step 10: Write the instructions explaining the photo.
💡 Example: Step involving turning off the lights
Photo: Light switches/Light bulbs
Instructions: Please turn off the lights. </aside>
✅ Tip: Keep your checkout instructions concise – aim for three to four straightforward steps. Anything longer, and there's a good chance your guests might not bother reading through it all. Keep it short and sweet!
Step 11: Add personalized text > Choose from the list of fields.
Step 12: Click Save.
