The Guest Journey: Ensure a seamless experience for your guests, from pre-check-in to post-stay.
This journey comprises the Boarding Pass and the Message Automation (Automessages):
Boarding Pass
Guest Verification: Requirements to verify the guest's identity and booking.
Fees: The fees that apply to a specific booking based on a set of conditions.
Upsells: Other methods that you could use to boost your revenue.
Local Services: Services that you are affiliated with where you have an affiliate link and get a percentage of the guest's payment to that service by using your link.
Check-in Instructions: The step or series of steps to access the property.
Wi-Fi: Information about the listing's network.
Guidebooks: Additional instructions to make the guest's stay comfortable and share your best recommendations for their stay and things to do.
Check-out Instructions: The step or series of steps to take when leaving the property.
Message Automation (Automessages)
Booking Confirmation: Booking confirmation message, ID verification, and fees.
Pre-Check-in: Pre-check-in message, upsell offers, and local services.
Check-in: Check-in message, check-in instructions, and Wi-Fi.
During Stay: Check-up message and guest guidebooks.
Check-out: Check-out message and checkout instructions.
Post-stay: Reminders or review invitations.