The Guest Journey: Ensure a seamless experience for your guests, from pre-check-in to post-stay.
This journey comprises:
Booking Confirmation: Booking confirmation message, ID verification, and fees.
Pre-Check-in: Pre-check-in message, upsell offers, and local services.
Check-in: Check-in message, check-in instructions, and Wi-Fi.
During Stay: Check-up message and guest guidebooks.
Check-out: Check-out message and checkout instructions.
Post-stay: Reminders.