Ask EnsoAI is your in-product agent for editing content and getting help with your account. Click Ask EnsoAI to open it, then type a request or attach a file. Your Ask EnsoAI chats are for your user account only.

Ask EnsoAI is not the Sandbox. Use the Sandbox only to test how EnsoAI would answer a guest.

Ask EnsoAI can add and edit listings, amenities, upsells, and guidebooks. When it drafts content changes for review, open EnsoAI → Pending Edits and Save or Discard them. Proposals in Pending Edits do not go live until you save them.

Ask EnsoAI can also set up Enso Experiences for Global, a listing group, or a listing. A new config starts Not Live until you publish it. It can turn automatic location-based categories on or off and set the inclusion radius, and it can stage Host Picks (place and selected products). Review those drafts and approve with Save All. EnsoAI does not delete Experiences configs, and Enso Transport stays editor-only.

Ask EnsoAI can add, remove, or replace listing header tags on a listing’s knowledge base. That sends an Update Tags suggestion on the listing header—Accept or Decline it like other AI header suggestions. Spreadsheet imports do not set listing tags. Guest tags and escalation conversation tags are separate.

Ask EnsoAI can set Latest arrival on a listing under Check-in & Check-out times (the end of the check-in window). That value is for guest AI answers; it is not a new boarding-pass field and is not check-in step text.

Not every change goes to Pending Edits. Some actions apply immediately—for example, reordering check-in steps.

Ask EnsoAI can also answer questions and find information in your account without changing anything. For example, you can ask it to help you find a specific booking, or which listings have a given listing tag. Lookups like that do not create Pending Edits and do not need to be saved.

You can attach files in Ask EnsoAI (up to 5 per chat):

For a spreadsheet of listing facts, use one row per listing. Spreadsheet rows match individual listings (not listing groups).

Do not upload training files from the Sandbox. The Sandbox may show a + attach control, but it is greyed out and disabled.

If you only asked Ask EnsoAI to look something up (for example, find a booking), or if the change applied immediately (for example, reordering check-in steps), there is nothing to review in Pending Edits. Listing header tag suggestions are accepted or declined on the listing header itself.