Once you've created an upsell, you'll land in the editor page — here's a walkthrough on how it works.
Upsell Editor page
Upsell Details at the top
At the top of your upsell editor page, you'll find:
Photo — upload one from your device, or click Select from Library to search our photo gallery by keyword. This is the image guests see when they view the upsell.
Boarding Pass name — the name guests see for this upsell on their Boarding Pass.
Internal name — the name your team uses internally to refer to this upsell.
Applies To — edit which listings this upsell applies to.
Live / Not Live — controls if this upsell is available to guests. By default, content you create is Not Live.
Language toggle — makes this upsell available in different languages based on each guest's preference. Turn on Auto Translate before selecting a language to have Enso translate the content automatically.
Below the header, you'll find four sections: Description, Visibility Conditions, Upsell Options, and Purchase Settings.
Description
Add a description of what this upsell is all about. You can include images, videos, text, and any other content to get guests excited about this upsell.
Click + or Add Section to add content blocks to your description.
Use the tool bar while editing a block for formatting options, personalized text (⚡️ thunderbolt button), and AI assistance.
Delete a block by clicking the bin (🗑️) button to the right of it.
Visibility Conditions
Add conditions to control when this upsell should be displayed.
To add a condition:
Click Add Condition.
Select from the dropdown of available conditions.
We recommend using the data collected during your Guest Verification step to personalize the upsells you show — for example, surfacing business-related upsells to business travelers and leisure upsells to leisure travelers. You can also use guest tags in Enso Connect to tailor offers based on individual profiles or booking scenarios, ensuring the right upsells reach the right guests.
You can edit a condition at any time, or remove it entirely by clicking the bin icon next to it.
Upsell Options
You can offer multiple options within a single upsell by clicking Create Upsell Option. This lets guests choose between option A or option B.
⚠️ Note: Options are currently exclusive — guests must choose one option and cannot select multiple items across options.
For each option, you can set a price and a unit type:
Flat fee
Per night
Per person
Per person per night
Per pet
Per pet per night
% of nightly rate
% of nightly rate + flat fee
% of total booking amount
% of payment amount remaining
Note: If you've chosen an Early Check-In, Late Check-Out, or Extension template, upsell options will also include time and night configuration, so you can select the available check-in/check-out times or number of extension nights.
Purchase Settings
Toggle Automatically approve purchases for this Upsell to ON to automatically approve transactions as they come in. Leave it OFF if you'd like to review and approve each purchase request for this specific upsell yourself. This setting is usually ON by default in Enso.
Saving your work
Each block you edit will have an X or check (✓) button, letting you save or cancel that individual change on the spot. You can also save or discard everything at once by clicking Save All or Discard All at the top right of the page.
