What is a Guidebook?
A guidebook is a digital manual delivered to guests through the Boarding Pass — covering everything from how to use the appliances to house rules to your favorite spot for tacos down the street.
Its job is simple: get guests oriented and excited before they even arrive, cut down on the questions you'd otherwise field yourself, and make the whole stay feel more thought-through.
Think of a guidebook as your guest's one-stop reference for the entire stay — property details, house rules, amenities, local recommendations, and the answers to all the little questions that would otherwise end up in your inbox. Done well, it doesn't just pass along information; it gives guests the confidence to explore on their own without needing to reach out.
Why Guidebooks beat the paper version
Guests help themselves. When the information is easy to find, fewer questions land in your inbox.
It elevates the stay. Local tips, clear directions, and a strong first impression all add up.
Updates are instant. Change a detail once. No reprinting, no swapping out binders and you can link dynamic content or media.
It lives inside the guest journey. Delivered through the Boarding Pass, it feels like part of the stay rather than an afterthought.
It's personal. Drop in personalized fields — guest name, property specifics, a custom welcome note — so it doesn't read like a generic template.
It looks like you. Add your colors and logo so the guidebook reflects your brand, not a default Enso layout.
How a Guidebook reaches guests
A guidebook typically unlocks after guest verification is complete, though you can adjust that setting to release it earlier. Once available, it shows up right in the guest's Boarding Pass alongside the rest of their stay details. Building one is straightforward: put together the content, then link it to the relevant stay.
Choosing the Right Scope
Guidebooks follow the same three-level structure as your other content. Learn more about this here.
All Listings — a single guidebook that covers everything universal to your business: general house rules or tips that apply no matter which property a guest books.
Listing Group — shared content for a set of properties that have things in common, like a building, neighborhood, or property type.
Individual Listing — anything specific to one property that wouldn't make sense anywhere else, like an unusual appliance or a one-off rule.
Choosing the right scope up front means you edit shared content once, instead of updating the same section across dozens of individual guidebooks.
Reordering Guidebooks
You can reorder guidebooks for all listings at once, or for one listing. Check-in and check-out steps work the same way.
Default order
By default, guidebooks display alphabetically — which isn't always the order you'd want a guest to actually read them in.
Reordering for all listings
1. In the Content menu, click the three dots next to Guidebooks and select Reorder.
2. Drag your categories and guidebooks into the order you want, then click Save.
3. Click Okay to apply the new order. This overrides the order you set for individual listings.
Note: The category order shows on the Boarding Pass only for accounts on Content System v2.
Reordering for a listing
Open a specific listing, click the reorder button, and arrange its guidebooks — whatever mix of all-listings, group-level, and listing-specific content applies — into the sequence that makes sense for that property. This overrides the all-listings order for that listing. Whichever order you saved last is the one guests see.
For example: welcome guide first, then parking information, then local beaches, then the coffee machine guide.