The listings page will look familiar to the AI knowledge base page. For each listing, you'll see the name, address, completion rate and AI readiness, any missing content, AI suggestions, tags for each property, and which group it belongs to.
Opening a Listing Page
Clicking on a listing takes you to the listing page, including all content and knowledge base for that specific listing. This is the facts and the knowledge base of your property. Everything you edit here feeds what AI knows and how it responds.
Listing details at the top
At the top of the listing page, you'll find the basics: a Boarding Pass name (what guests see) and an internal name (what your team uses), a toggle to mark the listing Live or Not Live, and a language toggle to check content in each guest language. You'll also see where the listing syncs from (Source), which listing group it belongs to (Applies To), a link to preview the live Boarding Pass, the tags applied to it, and its overall completion rate for AI.
Boarding Pass name — the name of the property as your guests will see it on the Boarding Pass
Internal name — the name for you and your team to refer to the property
Live toggle — turns the listing Live or keeps it Not Live, whether it's active for use in Enso or not
Language toggle — lets you view the content available in each language for your guests
Preview Boarding Pass link — lets you experience how the Boarding Pass will look to a guest
Source — confirms which PMS this listing comes from
Applies To — shows which listing group the listing belongs to
Tags — the tags applied to this listing, which you can use later to manage or condition the visibility of your content
Completion rate — how ready this listing's content is for AI
Content on this page
The listing page also includes four sections. You will find a navigation menu on the right of the page including: Property Info, AI Knowledge Base, Boarding Pass steps, and Workflows for your automated messages.
Property Info
Everything a guest (or your AI) needs to know about the physical property itself: address, check-in/check-out times, devices, local services, occupancy, pictures, property details, and Wi-Fi access and troubleshooting notes. Additionally, you will find a place for Policies & Custom Fields where you can store additional details that can be reused across content creation as personalized text.
AI Knowledge Base
The details that help AI describe and represent the property accurately: property description, transportation, local information, amenities, room configuration, and additional rules.
Boarding Pass
The guest journey from booking to checkout: guest verification, fees, upsells, check-in steps, guidebooks, Enso Experiences, Enso Transport, and check-out steps. Clicking on any of these subsections takes you to the content management page for each Boarding Pass step applicable to that listing.
Workflows
Your automated messages for the listing. Clicking into this section takes you to the content management page for all automated messages applicable to that listing.