Guidebooks are digital manuals included in the boarding pass. They contain house rules, appliance instructions, local recommendations, and more to reduce guest questions and enhance their experience.
Why it matters
Reduces inbound questions from guests.
Improves guest satisfaction with useful local information.
Reinforces professionalism through polished, branded content.
How guidebooks work in Enso
Guidebooks can be built with multiple sections, including instructions, tips, links, images, and local recommendations.
They display directly in the guest’s Boarding Pass and can be personalized using guest and property data.
You control when guidebooks appear in the guest journey (for example, only after verification is complete).
Guidebooks are easy to update, so changes are reflected instantly without resending messages.
You can also use EnsoAI to generate or refine guidebook content, helping you save time and keep a consistent tone.
Best practices
Link to useful external resources (maps, menus, transit guides).
Keep sections short and skimmable for mobile readers.