Guest Information Collection
Collect basic guest information such as ETA, number of pets, preferred language, address, and more. Once the guest updates their name, phone number, and email, this information will be used in Enso moving forward and may differ from the data initially synced from your PMS.
We recommend always collecting the phone number and email entered here to ensure you have the most up-to-date information.
Pro tip: Pet fees added in the Fees section require the '# of Pets' field in the form, as this is a pre-configured field.
ID Collection
This gives you the option to completely disable ID collection or to choose how you want the IDs to be collected.
Options:
Manual Collection and Review
The front, back, and a selfie will be collected in the Boarding Pass. This will be available within the guest's booking panel for your review and an Approve/Deny button will also appear to indicate your decision.
IDs collected will be stored in Enso Connect and will be available in the Verification Report alongside the Agreement you've set up in Enso Connect, if any.
Automated Verifications
Autohost
Superhog/Truvi
Pricing is available by clicking each option in your currency.
Agreement
Add your listing agreement details here so that your guests have to sign as a verification step. This will be saved in the guest Booking Panel for you to download when needed.
Add your house rules, HOA rules, and other compliance-related items that govern the guest's booking and stay at your property.
This section requires the guest to sign and submit.
The Agreement section is a text-only field and if you have a PDF or a Word version of your current agreement, we recommend copying and pasting the content into the section.
Some agreements copied straight from a PDF file retain the PDF formatting, which causes the text to have incorrect spacing or a new line where there should not be any. We recommend pasting the copied content into a word processor, checking the formatting, and copy-pasting it again to Enso Connect.
Personalized text fields can also be used within this section to further customize your agreement by using the name field to reflect the guest's name.
Boarding Pass Permissions
These settings control what your guests can view and when they can view it within the Boarding Pass.
Manually approve guests to view check-in directions
Enable this if you don’t use ID collection or only collect IDs manually. You’ll need to review and approve each guest before they are verified in Enso.
Show guidebooks & upsells before verification
Turn this on if you want guests to access all Boarding Pass content (except check-in info) before completing verification.
Recommendation: Keep this disabled so guests complete all mandatory steps first.
Hide check-in directions until a specific time
Allows you to set a time when verified guests can view check-in instructions. Many hosts prefer to reveal this closer to check-in.
Hide address until a specific time
Delay showing the property address until a chosen time. You can also disable this to show the address immediately upon guest verification.
Hide smart lock codes until a specific time
Smart lock access codes (generated via Enso) are active 2 hours before check-in. This setting lets you show or hide them earlier.
Note: This applies only if your smart device is connected through Enso.