Property Management System (PMS)
Your Property Management System (PMS) will be displayed here, allowing for easy manual syncing of listings and bookings if needed.
Here is how to connect your PMS to Enso.
Stripe
Connecting your Stripe account is a breeze. Go to Business Settings > Integrations, find Stripe and click Connect. To add another Stripe account later, click Connect New. This step is required for setting up fees and upsells!
Our platform supports multiple Stripe accounts for your convenience. Here is the step by step guide to connect your Stripe account!
Airbnb
If your PMS is Guesty, Hostaway or BookingSync, Airbnb messages come through your PMS, so you don't need to connect Airbnb separately. If you see an Airbnb ‘Connect Account’ option, please follow the steps below to connect your Airbnb account and start communication with guests through our platform:
Click on Airbnb > Connect Account to connect one or multiple accounts. Please make sure you are logged out of your Airbnb account before clicking on Connect Account to ensure you log in using the correct credentials.
Connecting an Airbnb account will bring you to a new tab where you will have to approve the connection.
Once your account is paired, go to Enso > Airbnb > View Account > Sync Listings > Sync Bookings (please note that listings may take some time to fully sync in Enso)
That's it. There is no manual pairing step. Enso pairs your Airbnb listings by listing name, and links Airbnb conversations to bookings by confirmation code as they sync. You'll know it worked when the Airbnb icon shows on the listing card and on Airbnb threads in the Inbox.
You can connect multiple Airbnb accounts by repeating this process! You can also follow the steps here.
Troubleshooting Tips
If your listings or conversations don't pair:
Recheck the status of your Airbnb listing to ensure it is published.
Confirm that your Airbnb account is correctly connected to Enso Connect.
Verify that the listing exists in both platforms and matches the same account details.
Make sure the Airbnb listing title is close to the listing name in Enso. Pairing matches on the name.
Run Sync Bookings again. Conversations pair as bookings sync in. Bookings that checked in more than 24 hours before they synced may not pair.
Contact support if problems persist after following the steps above.