Sometimes, you might want to schedule a new message that will be sent to a guest at a later point. For example, this could occur if the guest had an issue, and you wanted to follow up to see if it has been resolved.
1. Go to the Messages tab in Enso, and select the guest who you would like to create a new scheduled message for from the list.
2. Select the Schedule button in the bottom right corner of the guest chat.
3. Choose what type of message you would like to send, for example Booking.com, SMS, email, etc. Write the message that you would like to send, then select how long you would like to wait to send the message. There is also an option to cancel the scheduled message!
4. Finally, select Schedule.
Now, you should be able create new scheduled messages!