There may be situations where you want to bypass or cancel one of your regularly scheduled messages for a guest. For instance, this could occur if it is an owner or returning guest staying at the listing, since they may not need to be verified or receive verification messages.

1. Go to the Messages tab in Enso, and select the guest who you would like to cancel a scheduled message for from the list.

2. Select Auto-messages from the top panel. Choose which auto-message you would like to cancel for the guest from the list.

3. Click the three dots on the message, then Cancel scheduled message.

Now, you can cancel scheduled messages for certain guests, right in your inbox!

To stop all auto-messages for a guest, such as an owner stay, turn off auto-messages at the top of the Auto-messages list. Messages that would have sent while paused are discarded, not sent later.

Scheduled messages are created for each reservation. If a booking's check-in or check-out time changes (for example after you approve a late check-out), review the guest's Auto-messages list and cancel any message you no longer want to send.

If guests receive another property's instructions, check whether the listings share a group or step that contains property-specific details, and move those details to a listing-level message or step.