Why should I offer early check-ins and late check-outs?
Offering early check-ins and late check-outs gives guests more flexibility and can significantly increase your revenue. With Enso Connect’s upsell system, you can monetize this without disrupting your operations — and address common objections in a structured, manageable way.
What if my team doesn’t have time to clean earlier for an early check-in?
It’s worth looking at when your property is actually ready versus the scheduled check-in time. If your property is consistently ready more than an hour before 4:00 p.m., you may be missing out on an opportunity. If the unit isn’t ready until right before check-in, that may indicate operational inefficiencies rather than a reason not to upsell.
What if I’m worried about conflicts with late check-outs or blocked dates?
Enso Connect doesn’t require automatic approvals. Instead, it allows you to collect payment information upfront and approve requests manually when the timing works. This avoids back-and-forth messaging — guests make a request, and you approve it only if the schedule allows.
How do I set up early check-in or late check-out upsells in Enso Connect?
Go to the upsell section, select early check-in (or late check-out), connect it to the listings you want, and customize it with images, workflows, conditions, and text. Enable manual approval so requests stay logged until you confirm availability on check-in or check-out day.
Can I offer different pricing tiers for early check-ins?
Yes! You can set up multiple options — for example:
12:00 p.m. check-in – higher fee
1–2 hours early – moderate fee
30 minutes early – smaller fee
Some hosts offer options in 30-minute, 1-hour, or 2-hour increments. Guests often appreciate this flexibility and are willing to pay for the added convenience.
What about accounting complications, like trust accounting?
Early check-ins and late check-outs are considered separate services, not part of the rental rate. They can be recorded under a different revenue category — such as concierge or additional services — so they don’t interfere with your trust accounting processes.