Enabling / Disabling EnsoExperiences
To enable or disable this feature, navigate to the Guest Journey Editor, click on Upsells and switch the EnsoExperiences toggle to the ON position.
Note: The EnsoExperiences toggle is a global setting. Once enabled, it will be displayed to all guests on every boarding pass.
Once enabled, all your guests will see the following section on their boarding pass:
Note: The experiences shown in this section will be personalized based on the listing's address.
Guest Communications
Once guest purchases an EnsoExperience, they will be presented with a link to a voucher right in the boarding pass. This link will bring the guest to page that contains all the pertinent information to access and redeem the experience.
Occasionally, the supplier may need to contact the guest to, for instance to:
Requesting pickup locations, flight details or passenger weight information
Providing weather alerts, sold-out notifications or general messaging
The supplier will use the email / phone number of the guest as specified by the guest during the purchase flow of the experience.
Support
For any questions, cancellations, or rescheduling, our supplier provides 24/7 support. The phone number and email address are accessible to your guests from the boarding pass.
Here is the contact information for support and injuries.
Email: [email protected]
Toll-free help line: +1-866-648-5873
International help line: +1 (702) 648-5873
Payouts
Every time a guest purchases an EnsoExperience, you earn money!
Payout Rate: The payout will vary depending on the experience and will range between 2.5% to 5% of the gross experience revenue.
Payment Schedule: Payouts will be remitted to you once a month via Stripe.
Reporting
You will see sales generate from EnsoExperiences on your Enso Dashboard
Legal
During checkout, guests will need to agree to the terms of service defined by our supplier: https://www.viator.com/support/termsAndConditions